FAQ’s

Frequently Asked Questions

We are open from 10:00 am until 5:00 pm every day of the year, except for Christmas Day and New Year's Day. Last admission is at 4:00 pm. In the winter we are open weather-permitting so please call or check our Facebook page first to confirm.
By phone at (905) 983-5016, by fax at (905) 983-9858 or by email at info@junglecatworld.com. Please note that we are only able to respond during our operating hours of 10:00 am until 5:00 pm every day.
Guests who sign up for our Behind The Scenes program are able to interact with three animals of their choice out of the collage of available animals. Please note that this program does need to be reserved and paid for in advance through our online reservation system.
Please click the orange "BOOK NOW" button on the Behind The Scenes portion of our website and follow the steps in our online reservation system.
Please contact us in the office with your gift certificate number. We will provide you with a voucher code for the amount of your certificate which you can input into our online reservation systems.
Making a reservation for the Safari Getaway or Savannah Campsite can be done quickly and easily online.
Pets are not permitted in the park, as they can stress the animals and possibly transmit diseases. This includes emotional support & therapy animals. However, we do permit service dogs with appropriate training, certification and up-to-date vaccinations. We kindly ask you contact us prior to visiting to ensure the service dog meets our requirements.
Yes! There are outdoor and sheltered picnic areas. However, please respect the park rules and don't feed the animals!

Enjoy a variety of delicious food, snacks, and drinks in our inviting indoor or outdoor patio areas. We are fully licensed, offering craft beers, spritzers, and fine wines.

Our menu features classics like beef, chicken, and veggie burgers, hot dogs, grilled cheese sandwiches, bagels with cream cheese, and mini pizzas— something for everyone!

It's open daily throughout the summer season, but only on weekends in the late spring and early fall. The cafe is closed mid-October to March.