FAQ’s

Frequently Asked Questions

Though wearing a face mask is encouraged when indoors, it is not required.
We are open from 10:00 a.m. until 5:00 p.m. every day of the year, except for Christmas Day and New Year's Day. In the winter we are open weather-permitting so please call or check our Facebook page first to confirm.
By phone at (905) 983-5016, by fax at (905) 983-9858 or by email at info@junglecatworld.com. Please note that we are only able to respond during our operating hours of 10:00 a.m. until 5:00 p.m. every day.
Guests who sign up for our Behind The Scenes program are able to interact with three animals of their choice out of the collage of available animals. Please note that this program does need to be reserved and paid for in advance through our online reservation system. For the health and well-being of the animals, wearing a face mask in mandatory.
Please click the orange "BOOK NOW" button on the Behind The Scenes portion of our website and follow the steps in our online reservation system.
Please contact us in the office with your gift certificate number. We will provide you with a voucher code for the amount of your certificate which you can input into our online reservation systems.
Reservations for the Safari Lodge, Lions Den & Jaguar Den can be done quickly and easily online.
Pets are not permitted in the park, as they can stress the animals and possibly transmit diseases. This includes emotional support & therapy animals. However, we do permit service dogs with appropriate training, certification and up-to-date vaccinations. We kindly ask you contact us prior to visiting to ensure the service dog meets our requirements.
Yes! There are outdoor and sheltered picnic areas. However, please respect the park rules and don't feed the animals!
We do have a small cafe that offers fast foods, such as hamburgers, veggie burgers, hotdogs, etc. It's open daily throughout the summer season, but only on weekends in the late spring and early fall. The cafe is closed mid-October to May.