FAQ’s

Frequently Asked Questions

  • We encourage all visitors to take the Ontario COVID-19 self-assessment before arriving.
  • Visitors showing any symptoms will be prohibited from entering the park.
  • General Admission ticket sales are only available online, valid for a specific date and time. Currently, we are allowing 10 people in the park every 15 minutes to keep visitors well spaced and maintain a good flow.
  • Face coverings are required whenever indoors. They are not required outside in the park, unless appropriate physical distancing can not be maintained.
  • Hygiene shields (sneeze guards) have been installed so that staff and customers can safely communicate.
  • The walking route through the wildlife park is one-way only, with the entrance and exit located in different areas. It takes approximately 45 minutes to one hour to walk the park.
  • There are hand sanitizers located throughout the park, including at the front door of every building, on each desk, counter, workspace, and all bathrooms.
  • Signs and decals remind guests about appropriate physical distancing rules (2-metre distance) and to sanitize/wash hands regularly.
  • Wildlife Education Programs that group a large number of guests together have been cancelled. These include Safari Zoo Camp, Night Safari and our Guided Feeding Tour.
  • To reduce high-touch areas, direct contact with the animals is now limited. The rabbit pen and miniature goat enclosure have been cordoned off. Free-roaming livestock have been moved off-site.
  • We have a one person/family policy for the public bathrooms, which will only be accessible on the way out. This allows staff ample time between visitors to clean and sanitize. Hands-free paper towel dispensers have been installed, and the front doors propped permanently open to limit high-touch areas.
Under the authority of Ontario Regulation 263/20 – Stage 2 Closures s.4(2) of the provincial Emergency Management and Civil Protection Act (EMCPA), we must ensure that all staff and visitors wear non-medical face masks when indoors. Wearing a face covering while outside in the park is optional, unless appropriate physical distancing can not be maintained. More information about masks is available here.

A vistor can be exempt from wearing a non-medical mask or face covering on the premises if:

  • The Person is a child under the age of two years; or a child under the age of 5 years either chronologically or developmentally and he or she refuses to wear a face covering and cannot be persuaded to do so by their caregiver;
  • The Person is incapacitated and unable to remove their mask without assistance;
  • The wearing a non-medical mask or face covering would inhibit the Person’s ability to breathe in any way;
  • For any other medical reason, the Person cannot safely wear a nonmedical mask or face covering such as, but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.
  • For any religious reason, the Person cannot wear a nonmedical mask or face covering, or cannot cover the face in a manner that would properly control the source.
We are open from 10:00 a.m. until 5:00 p.m. every day of the year, except for Christmas Day and New Year's Day. In the winter we are open weather-permitting so please call or check our Facebook page first to confirm.
By phone at (905) 983-5016, by fax at (905) 983-9858 or by email at info@junglecatworld.com. Please note that we are only able to respond during our operating hours of 10:00 a.m. until 5:00 p.m. every day.
Guests who sign up for our Behind The Scenes program are able to interact with three animals of their choice out of the collage of available animals. Please note that this program does need to be reserved and paid for in advance through our online reservation system.
Please click the orange "BOOK NOW" button on the Behind The Scenes portion of our website and follow the steps in our online reservation system.
Please contact us in the office with your gift certificate number. We will provide you with a voucher code for the amount of your certificate which you can input into our online reservation systems.
Reservations for the Safari Lodge, Lions Den & Jaguar Den can be done quickly and easily online.
Pets are not permitted in the park, as they can stress the animals and possibly transmit diseases. This includes emotional support & therapy animals. However, we do permit service dogs with appropriate training, certification and up-to-date vaccinations. We kindly ask you contact us prior to visiting to ensure the service dog meets our requirements.
Yes! There are outdoor and sheltered picnic areas. However, please respect the park rules and don't feed the animals!
We do have a small cafe that offers fast foods, such as burgers, veggie burgers, hotdogs, etc. It is open daily throughout the summer season, but only open on weekends in the spring and fall, and closed during the winter.