Though at no time will visitors come in close contact with staff or other visitors, we recommend the use of face-coverings.
Hygiene shields (sneeze guards) have been installed so that staff and customers can safely communicate.
General Admission tickets sales will only be available online, valid only for a specific date and redeemable only in 30-minute increments, between 9am-5pm daily. Comparable to the 7 to 15 minute tee time intervals in golf, this will keep visitors well spaced and maintain a good flow.
Visitors showing any symptoms will be prohibited from entering the park.
The walking route through the wildlife park is one-way only, with the entrance and exit located in different areas. It takes approximately 45 minutes to one hour to walk the park.
There are hand sanitizers located throughout the park, including at the front door of every building, on each desk, counter, workspace, and all bathrooms.
Signs and decals remind guests about appropriate physical distancing rules (2-metre distance) and to sanitize/wash hands regularly.
We have a one person/family policy for the public bathrooms, which will only be accessible on the way out. This allows staff ample time between visitors to clean and sanitize. Hands-free paper towel dispensers have been installed, and the front doors propped permanently open to limit high-touch areas.
We are open from 10:00 a.m. until 5:00 p.m. every day of the year, except for Christmas Day and New Year's Day. In the winter we are open weather-permitting so please call or check our Facebook page first to confirm.
By phone at (905) 983-5016, by fax at (905) 983-9858 or by email at email@example.com. Please note that we are only able to respond during our operating hours of 10:00 a.m. until 5:00 p.m. every day.
Pets are not permitted in the park, as they can stress the animals and possibly transmit diseases. This includes emotional support & therapy animals. However, we do permit service dogs with appropriate training, certification and up-to-date vaccinations. We kindly ask you contact us prior to visiting to ensure the service dog meets our requirements.